Thank you very much for using okbase.
We have been notified by OPENLOGI Inc. (hereafter "OPENLOGI"), a third-party logistics partner to which we outsource part of our product storage and shipping operations, that their systems were subjected to unauthorized access by a third party. Consequently, OPENLOGI has announced that personal information, including delivery details handled by the company, may have been leaked externally.
We sincerely apologize for the considerable inconvenience and concern this situation may cause to our customers.
We are currently working closely with OPENLOGI to verify the full extent of the impact on shipment data provided by our company and to identify the affected customers. As an initial report, we would like to share the facts confirmed to date, along with important precautions for our customers.
1. Information Potentially Leaked
Shipping and delivery details utilized for fulfillment operations outsourced to OPENLOGI:
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Full Name
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Address
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Phone Number
Payment details, including credit card information, are neither held nor managed by OPENLOGI and are not affected by this incident.
2. Announcement by OPENLOGI Inc.
For details regarding OPENLOGI's official statement, please refer to the link below:
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Title: [Important] Apology and Notice Regarding Personal Information Leakage Due to Unauthorized Access to Our Systems
3. Precautions and Advice for Customers
In connection with this incident, there is a risk that you may receive suspicious emails, SMS (text messages), or phone calls impersonating delivery carriers, our store, or OPENLOGI.
If you receive any unfamiliar or suspicious messages, please do not open any links or URLs provided. Never enter personal information or passwords, and do not make any payments or wire transfers.
4. Future Actions and Updates
Investigations by OPENLOGI and external cybersecurity specialists are currently underway. As soon as the specific scope of impact, affected customers, or any newly verified facts are confirmed, we will promptly provide updates on our website.
5. Inquiries Regarding This Matter
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Contact Form: https://okbase.co/ja/pages/contact